There has been a lot of “buzz” in the press about data breaches at Indian call centers. It appears that the Indian government is responding by enacting legislation to punish the offenders.

The Hindustan Times is reporting:

With the passing of amendments to the Information Technology Act 2000, law enforcing agencies have been given some extra teeth to curb video voyeurism, child pornography, phishing and fraudulent transactions on the net.

They also point out that:

The changes, however, will increase pressure on the business process outsourcing (BPO) companies. To clear the clouds over the handling of sensitive foreign data by Indian companies, especially the IT enabled sector, the proposed amendment has Section 43(2), which puts companies under legal obligation to keep client data secure, in addition to being contractually obliged to do so for their clients.

Hindustan Times story, here.

There is no doubt that the BPO industry in India is growing at a phenomenal pace. Unfortunately, this has also probably made them a target for data breaches – which more and more – appear to be controlled by organized criminals, who have developed worldwide networks.

Data breaches don’t only occur in India.

It’s great to see them move rapidly to address this problem. Perhaps, they are setting an example for the rest of us?

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