I am sure that many people share my gripe about software and the baggage it comes with. I get nagged to upgrade Adobe Flash and without carefully reading the install instructions you end up with the ASK toolbar, which at best is a worthless addition to any browser. AVG anti virus does a similar thing, it tries to install the AVG search toolbar by default. And god forbid that you get suckered into downloading any free software from places like Cnet, you will end up playing Whack-a-Mole for hours.
This brings us to Spyhunter 4. As I have not installed any free gifts recently I was somewhat bemused yesterday when I rebooted my computer due to some Microsoft updates, and this appeared on my desktop.
Before I had time to investigate what the hell Spyhunter 4 might be, it introduced itself.
I closed the window and went doing my own Spy hunting. It didn’t take me long to conclude that I had no interest in it. This was stuff that I didn’t want on my computer. As there seemed to be no uninstall and get out of my hair option, I went to the windows control panel, programs, found the offending item and clicked on uninstall/change. I was shown this screen.
This seemed a bit redundant, as the list of languages was in English and English was the default, beside which, all I wanted to do was get rid of the irritant. I clicked on OK. Another screen popped up and I thought I was making some progress.
Do you really want to continue? Darn right was my answer and clicked yes. Elation at success was short lived, the next screen had no options.
I had no wish to pay $10. I just wanted rid of the pest. You will notice that nowhere on the screen is an option to remove the nasty product without coughing up the $10.
I tried some other methods of polite removal but all to no avail. Rather than taking my ‘logical screwdriver’ to the system registry I decided to send an email to the makers of what I by this time was getting seriously annoyed with.
Apparently they are a real company as within a couple of hours I received a reply.
Hello Simon, and thank you for your email!
We apologize for the inconvenience.
We assure you that Enigma Software is a legitimate company with legitimate products, and that you have our full support in resolving any issues you may be experiencing with the free version of SpyHunter.
SpyHunter requires a specific installation in order to remove some persistent kinds of malware and, unfortunately, this sometimes may lead to a bit of inconvenience during the uninstallation process.
To remove SpyHunter, please follow the guide below.
Please first make sure that you have completely closed SpyHunter, by following the instructions below.
- Right-click on the SpyHunter icon in the lower right corner of your screen (close to the clock in the taskbar).
- Press the exit button from the drop-down menu.
Please note: if you are prompted with a screen with a big green button that says “Continue”, please choose the option “No Thanks” just below it.
Please, follow the instructions below to uninstall SpyHunter.
- Click on the Windows START button (in the bottom left corner of your screen).
- Click on CONTROL PANEL (or SETTINGS, and then CONTROL PANEL).
- In the Control Panel,
For Windows Vista/7/8 users: double-click PROGRAMS AND FEATURES.
For Windows XP and NT users: double-click ADD OR REMOVE PROGRAMS.
- In the list of programs that appears, find any mentions of SpyHunter. Left click the SpyHunter item once.
For Windows Vista/7/8 users: choose “Uninstall”.
For Windows XP and NT users: A button that says “REMOVE” or “CHANGE/REMOVE” will appear below the item. Click this button.
- Go through the uninstaller, making sure to select the UNINSTALL option.
- Repeat step 4 for any other “SpyHunter-related” programs in your program list.
- Close the Add/Remove Programs section, and the Control Panel.
- Check on your Desktop if all the SpyHunter Icons were deleted. If not, please delete all the remaining Spy Hunter Icons, such as “SpyHunter-Installer.exe” and “SpyHunter”.
After you remove SpyHunter, please reboot your computer before you re-download and /or re-install SpyHunter.
- Go into “C:\Program Files” and delete the “Enigma Software Group” folder to completely remove SpyHunter.
If you have a 64-bit OS and cannot find the “Enigma Software Group” folder in “C:\Program Files”, then you can try looking for it in “C:\Program Files (x86)”.
If you cannot uninstall SpyHunter, please re-download SpyHunter from our website, (www.enigmasoftware.com), reinstall it and then try the instructions above one more time.
If you have any other questions or concerns, please feel free to contact me directly on this email.
Technical Support Department
Enigma Software Group
It goes without saying that these instructions did not work. What I wonder about is how many people get caught by the Spyhunter scam? For many I am sure that they take the path of least resistance and pay $10 for a product they do not want, but do not have the ability to make it go away. In my mind this is a form of extortion.
Of course $10 is cheaper than the $39 that the product sells for before it infects your computer.