I had never used Go Daddy before, obviously though I had heard of them. I needed to relocate a web site, actually a WordPress site. As the original site lives on Go Daddy the path of least resistance seemed to be to just set up a new Go Daddy account, and migrate the site.

A quick look at Go Daddy indicated that setting up a new account was easy. Better still, they accepted PayPal, perfect! The site does not belong to me, I am just the messenger. Go Daddy has this to say about PayPal:

PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal’s sophisticated fraud prevention system.

All you need is a PayPal account to get started. Don’t have one yet? It’s fast and easy to set up; in fact, you can do it while you complete your GoDaddy.com purchase.

In the shopping cart under “Select Payment Method,” choose “PayPal Account”.

Click “Checkout.”

Click “Go To PayPal” to log in to your existing account or to create a new one.

Verify that Go Daddy is the merchant from whom you are purchasing.

Accept the merchant agreement.

When you receive your transaction ID number, click “Back to Merchant” to return to our site and finishing checking out.

That’s it. Using PayPal at GoDaddy.com really is that easy!

Seemed simple! So off I went on my odyssey. I filled in the 8 gazzillion fields required to set up an account. Selected PayPal as my payment method, and was taken to the familiar PayPal login. Perfect! Well not quite. PayPal was insistent that I enter a Credit Card number. This made no sense, and I just assumed that I had made some mistake, so I bailed out and went through the whole process a second time, this time being very careful to make sure that I was clicking all the right buttons. I got the same result.

I was confused, now I should point out that I never make purchases with my PayPal account, so I thought that maybe the problem was with my account. My wife on the other hand does make purchases via PayPal, so, I had her go through the 8 gazzilion steps to register the account. Guess what? She got the same response, enter a credit card number.

I called Go Daddy, and explained what was going on. The Support Person was helpful and assured me that the problem was on my end, I must be clicking or not clicking the right thing. So I thanked him and went through the 8 gazzillion steps one more time. Needless to say, the result was the same.

To say I was unhappy does not do this story justice, I was seething. I was loaded for Bear.

It was time for a little research. It did not take long to find the problem, but of course Go Daddy do not make it easy to find.

We do not accept the following:

• PayPal account only backed by check.
• PayPal account backed by a non-verified bank account.
• PayPal account backed by a VERIFIED bank account.
• PayPal account backed by PayPal version of funds on hand.

In simple terms they do NOT do Paypal. The only Paypal transaction they accept is one backed by a Credit Card. So why do they even mention PayPal as an option? Clearly they do not trust PayPal, that is obvious from PayPal account backed by PayPal version of funds on hand.

PayPal’s only function for Go Daddy is to act as another layer between Credit Card and Company. I find it odd, PayPal is hardly a fly by night operation, many very large companies, much larger than Go Daddy have no issues with PayPal.

I view this as some very deceptive business practices. Why do Go Daddy advertise PayPal as an option when it is not?

Simon Barrett

 

 

 

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