The UK government, in its response to Channel 4 television Programme ‘Dispatches’  that got personal data of thousands of Britons from Indian Call Centers (which the program says are no longer secure), has setup an investigation to evaluate the security of personal data in Indian Call Centers. Personal information such as credit card numbers, passwords, etc., can be obtained from Indian call centre, for as little as $15 per customer. Call Center industry in India, has been booming in the last few years, because of the huge quantum of business provided by European and American companies, which prefer India for its low cost of service.

 

David Smith, deputy information commissioner, said that the British Companies should ensure the security level in those call centers in other countries, to which their services are being outsourced. If they fail to do so, then they will not be allowed to process personal information of their customers, outside the United Kingdom.

 

Indian Call Centre industry employs nearly 400,000 workers all across country and this charge against Indian Call Centers would have a deep impact on the business of the industry, which may ultimately affect the Indian economy.

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