Comments on: Tragedy Caused by a Failed Internet VOIP 911 Call http://www.bloggernews.net/115467 High-quality English language analysis and editorial writing on the news. Wed, 25 Nov 2009 05:35:28 +0000 http://wordpress.org/?v=2.3.3 By: Enraged http://www.bloggernews.net/115467#comment-356070 Enraged Tue, 27 May 2008 17:15:49 +0000 http://www.bloggernews.net/115467#comment-356070 May 27 2008 - Shaw digital phone service in Calgary experienced an "outage". I discovered this when I tried to make a 911 call this A.M. from a fixed home VOIP service through Shaw digital phone service and could not connect. This was not an issue related to an outdated address, there simply was NO service. When we subscribed to Shaw digital service, we were told that 911 would always be available and that a power (hence the battery backup) or any other service interruption would not affect our ability to connect with 911 through the VOIP service. Apparently this is not true as I found out only when the marketed as "guaranteed" service failed. VOIP has serious and potentially fatal flaws that are not acceptable. Shaw's explanation - "we had an outage in Calgary" - Unacceptable! May 27 2008 - Shaw digital phone service in Calgary experienced an “outage”. I discovered this when I tried to make a 911 call this A.M. from a fixed home VOIP service through Shaw digital phone service and could not connect. This was not an issue related to an outdated address, there simply was NO service.
When we subscribed to Shaw digital service, we were told that 911 would always be available and that a power (hence the battery backup) or any other service interruption would not affect our ability to connect with 911 through the VOIP service.
Apparently this is not true as I found out only when the marketed as “guaranteed” service failed.
VOIP has serious and potentially fatal flaws that are not acceptable.
Shaw’s explanation - “we had an outage in Calgary” -
Unacceptable!

]]> By: Ed Dickson http://www.bloggernews.net/115467#comment-318437 Ed Dickson Sat, 03 May 2008 13:12:46 +0000 http://www.bloggernews.net/115467#comment-318437 This is a very sad story and it represents why the rush to save and make money with technology isn't always the right thing to do. Unfortunately, in the rush, the technology isn't vetted properly. This is a very sad story and it represents why the rush to save and make money with technology isn’t always the right thing to do.

Unfortunately, in the rush, the technology isn’t vetted properly.

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